Thought Leadership

Whitepapers and Articles

The CVP team is known for their thought leadership and in-depth industry expertise. We are continually adding to our library, wishing to share our insights with others. CVP invites you to view articles we have written and download our highlighted white papers:

ARTICLES

Challenge Your Market Permission

CRM Magazine, Anirudh Kulkarni

Give Customers What They Don't Expect

CRM Magazine, Anirudh Kulkarni

10 Factors to Consider When Choosing an IVR System

InsideCRM, Balaji Ramanujam and Len Goldman

"On-Demand" Demands Another Look

CRM Magazine, Balaji Ramanujam

WHITE PAPERS

• The Key to Optimizing Organizational Performance By Mai-Lan Dunlop, Hank Fowler, Josh Hodges, and Erica Maloney

• Self-Service and CSAT By Len Goldman

• Customer-Centricity: What Does It Really Mean? By Neal Thurman

• Performance Management in a Health Care Call Center Environment By Christina Parsons

• Digital Asset Management: IT Strategy Best Practices By Anirudh Kulkarni

• The Economics of Lifetime Value: Predictive Modeling Using Survival Analysis By Matthew S. Mickelson

• Tackle the Data Deluge By Mark Albala

• Moving SaaS and On-Demand from Dream to Successful Reality By Balaji Ramanujam