Events – Speaking Engagements

• 2011 Western Conference Internal Operations Conference (IOC)
  July 10-13, 2011 – Grand Hyatt Seattle
• American Teleservices Association (ATA) Potomac Chapter Webinar Event
  June 2, 2011– Len Goldman to speak on multi-channel strategy
• MarkLogic User Conference 2011
  April 26-29, 2011 – Rob Stoltz (CVP) and Devin Holmes (Warrior Gateway) speak on using the Cloud for rapid platform and app building

• Blue Cross and Blue Shield Association MTM and Call Center Conference
  March 27-30, 2011 – Marriott New Orleans. Visit us at booth 415 and register to win the Barnes and Noble NOOKcolor Reader
• Interagency Resources Management Conference (IRMCO)
  March 15-16, 2011 – Kellogg Conference Center and Hotel, Washington, DC Visit us at booth 22

2010

• MarkLogic User Conference 2010
  May 4-6, 2010 – Rob Stoltz Co-presents with Devin Holmes of BENS on the Warrior Gateway

• IQPC 5th Annual Call Center Summit
  January 26-29, 2010 – Rich DiMezzo and Georgianna Crosby Exhibit

2009

• 2009 ATA Convention and Expo
  October 4-7, 2009 – Georgianna Crosby Speaks at "Answering the Call" Convention in New Orleans

• New Energy Symposium 2009
  July 8-9, 2009 – Felix Chang Speaks at Fourth Annual New Energy Symposium in New York

2008

• TM Forum Management World Orlando
  November 16-20, 2008 – Balaji Ramanujam Speaks alongside Cricket Communications and West Interactive on Creating an Infrastructure Focused on Voice of Customer
• UVa Engineering School Service Science Seminar
  September 9, 2008 – Neal Thurman Lectures on the importance of building Customer-centric companies
• New Energy Symposium
  July 9-10, 2008 – Felix Chang Speaks at Third Annual New Energy Symposium in New York

• WIREC 2008
  March 6, 2008 – Felix Chang Participates on Venture Capital Panel at WIREC 2008
• University of Texas at Austin
  January 31, 2008 – Felix Chang Lectures on Energy Security at The University of Texas at Austin
• ICAC 11th Annual Kickoff Technology Policy Exhibition
  January 30, 2008 – Neal Thurman Presents at Congressional Internet Caucus Advisory Committee Event

2007

• State Health Insurance Assistance Programs Annual Conference
  June 9-13, 2007 – Deborah Ward and Ivy Coleman on Working Effectively with Beneficiaries with a Mental Illness

2006

• Avaya Executive Customer Conference
  November 29, 2006 – Scott Keller on Driving Business Value through Customer Contact

• Genesys Genie Summit
  May 17-19, 2006 – Scott Keller on the Focused Application of CRM within a Customer Care Operation

2005

• Northern Virginia Technology Council Emerging Business Network Event
  May 24, 2005 – Anirudh Kulkarni on Virtual Product Development for New Media