Client Successes

Rapid deployment and operation of Federal relief at the State and Local level

State/Local Relief

Challenge

How do you quickly and effectively deploy a Federally funded and state guided program to provide financial relief to citizens whom are victims of natural disasters, enabling them the capability to begin their individual recovery and the economic recovery of their region, while assuring compliance with multiple complex regulations involving federal, state, and local authorities as well as efficient and accurate payments of benefits. One state organization hired a prime contractor to do this, and the prime then brought Customer Value Partners (CVP) in to provide program management support to their efforts.

Approach and Results

CVP evaluated the needs of its client and the unique political and programmatic challenges of the environment. Based upon that analysis, the CVP team supported the client in standing up a PMO capable of providing immediate support and relief for tactical as well as strategic program needs. The CVP Team focused upon the ability to "turn to" in response to numerous shift and changes in the program policy originating from the Federal and State authorities, all the while establishing "best practices" for project and program management. CVP provided the client with the agility it needed to be successful in supporting citizens with timely and accurate support, while also providing the "steady hand" of experience and practiced management methodologies. With over 18,000 applications for benefits received, more than $730 million in benefits have been paid to victims. CVP continues to support its client and our citizens to maintain efficient and accurate operations, while continuing to "stand up" additional support capabilities for citizens.