Selecting the Most Effective IVR to Improve Customer ExperienceLarge Community Bank
Contact Center Optimization Dramatically Improves Call Accuracy and Efficiency Midwestern Blue Cross Blue Shield Organization
Developing Programs for Beneficiaries and Advocacy GroupsHealth Insurance Organization
Program and Operations – Supporting Prescription Drug Card SystemsHealth Insurance Organization
Workforce Optimization for Medicare Administrative Carrier (MAC) Midwestern MAC
Workforce Optimization for Medicare Administrative Carrier (MAC) Northeastern MAC
Acquiring the Right Customers – Targeting Strategic ChannelsInternet and Media Company
Optimizing Product MarketingLeading Publisher of Construction Data
Digital TransformationFortune 500 Media Company
Optimizing IT PortfolioFortune 500 Media Company
Creating a Strategy – The Right Mix of IT and CRMArmed Forces Division
Bringing World-Class CRM Principles to the Federal Government –Technology Management and CRM SupportInternational Development Organization
Moving Our Military – Strategic Change and Communication Planning DoD Agency
Analyzing Service Levels – Procurement Service Desk and CRM Federal Agency
Rapid Deployment and Operation of Federal Relief at the State and Local LevelState/Local Relief
Leveraging Data Warehousing to Examine Your Customers More CloselyMobile Wireless Service Provider
Creating a Roadmap to Take Customer Care to the Next Level Mobile Wireless Service Provider
Selecting the Right Interactive Voice Response System for Your Customers’ Needs Mobile Wireless Service Provider
Managing Tenfold Growth – Organization, Volunteers, and the Benefit of WebEducational Services Organization
Selecting a Predictive Dialer Vendor to Improve Customer ExperiencePayroll Product Developer
